MyLFP Extended Support Pack Agreement
Includes all Parts & Labour – Unlimited Engineer Callouts
All MyLFP Support Packs have a target of Next Business Day On-site response time for calls logged before 3pm. (call screening and parts dependant).
User faults are reported to MyLFP Support Desk or logged at MyLFP.com, fault is logged & sent to call screening. Call screening will be carried out within 2 hours of the call being logged.
Any reported faults that are not listed by error code or do not require an on-site response will be call screened by a qualified engineer. (Error codes usually consist of a combination of 12 letters and numbers and be displayed on the machines LCD display panel).
All MyLFP Support Packs are subject to MyLFP (support trading name of Velmex Computer Systems Ltd t/a Velmex Distribution) Service terms & conditions.
All MyLFP Support Packs are for on-site servicing of the equipment under contract.
All MyLFP Support Packs include access to the MyLFP Support Desk (telephone / remote connection support on hardware issues and limited software help).
All MyLFP Support Packs are only valid for customers using original manufacturers inks & print heads.
Any customers using third party inks, ink re-fills, re-manufactured inks or print heads will have their contract terminated without any compensation.
MyLFP Support Desk will advise if an on-site visit is booked (if required).
Call progress can be monitored by using the service portal accessible at MyLFP.com.
Call progress portal will confirm call status, estimated engineer time, spare parts status via email updates.
All MyLFP Support Packs cover UK Mainland & Northern Ireland ONLY.
All service calls are logged & details summarised against customer name and serial number to aid future response.
We also offer our standard support packs when purchasing separately from the printer.