The Canon imagePROGRAF PRO and TX range have super intelligent paper feed systems, but sometimes the media itself can be being poorly loaded on the roll or very loose. This can cause paper feed and print errors due to the media not being straight, otherwise known as “skewed”.

Although the printer’s automatic Skew Detection will usually de-skew the media without intervention, this error can also be due to the Skew Detection Accuracy being incorrectly set. Customers can easily reset the Skew Detection to Standard by following these simple steps…

On the Touch Screen LCD simply tap the paper that is skewed (Roll 1 or 2) to open the sub menu:

Tap Advanced

Tap Skew Detection Accuracy

Select Standard

In extreme circumstances realigning the media may require manual intervention by lifting the media cover and paper lever and then straightening the media against the orange line on the right of the platen (A). To make life even easier, the touch screen LCD panel will guide them through every step.