The Canon imagePROGRAF PRO and TX range have super intelligent paper feed systems, but sometimes the media itself can be being poorly loaded on the roll or very loose. This can cause paper feed and print errors due to the media not being straight, otherwise known as “skewed”.

Although the printer’s automatic Skew Detection will usually de-skew the media without intervention, this error can also be due to the Skew Detection Accuracy being incorrectly set. Customers can easily reset the Skew Detection to Standard by following these simple steps…

On the Touch Screen LCD simply tap the paper that is skewed (Roll 1 or 2) to open the sub menu:

Tap Advanced

Tap Skew Detection Accuracy

Select Standard

In extreme circumstances realigning the media may require manual intervention by lifting the media cover and paper lever and then straightening the media against the orange line on the right of the platen (A). To make life even easier, the touch screen LCD panel will guide them through every step.

Canon printheads are incredible precision instruments, so the actual alignment is crucial to achieving the professional results that only Canon printers can.

Occasionally, all large format printers may experience slight misalignment of the printheads resulting in fine lines or misplaced colour on the print where the printhead has shifted microscopically. Possibly due to vibrations when the printer is being relocated.

The remedy for misalignment couldn’t be easier, and your customers can be printing fantastic results within seconds, with no technical know-how required.

On the PRO and TX series for example, your customers can execute the following sequence via the touch screen LCD on the printer:

– Tap Maintenance
– Tap Print Head Alignment
– Select Auto (standard) or Auto (fine)*
– Confirm Yes and select the paper source

A test pattern will be generated while the printhead is realigned automatically by the printer.

That’s all there is to it…job done! Isn’t that easy?